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Store Policies

Satisfaction Guarantee

We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund. Please read "Returns" below for more information.

In-Store Pickup

In-store pickup is free for all items, including bikes. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. 

If you need an item right away, please call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 30 days or a 10% restocking fee will be charged.


Information Security

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.

Returns

If there’s a problem with a product that you purchased from us, please bring it back to us.  Labor fees, such as custom wheel builds or other services, are non-refundable.

Bicycle Returns

To make a return for a refund on a NEW bicycle, please follow these guidelines:

  • Returns will be accepted within 14 days of the invoice
  • Items must be in like-new, unused* condition, and undamaged
  • Proof of purchase is required
  • Credit will be issued to the original payment type used for the purchase. If a digital gift card was redeemed, this payment method will be credited first.

             *E-Bikes must have less than 10 miles to be considered unused.

Items ineligible for return:

  • The item was not purchased from Pearl City Cycle LLC
  • The item has been used
  • The item is not in new condition
  • The item was marked "final sale"
  • The item was damaged by improper use or accident

ALL SALES FINAL on USED BIKES. Used bikes are sold in an AS-IS condition with no warranty expressed or implied.

 

Gear and Rider Apparel returns:
New, unused items are eligible for a refund within 30 days of purchase. 

To make a return for a refund, please follow these guidelines:

  • Returns will only be accepted within 30 days of purchase
  • Items must be in new, unused condition with all original, undamaged packaging
  • Proof of purchase is required
  • Credit will be issued to the original payment type used for the purchase.

Items ineligible for return:

  • The item was not purchased from Pearl City Cycle LLC
  • The item was purchased more than 30 days ago
  • The item was marked "final sale" (these items cannot be exchanged)
  • The item was damaged by improper use or accident



Prices and Information

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error. We appreciate your understanding and apologize for any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!